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Special Shipping Requirements

Residential Address Requirements
  • Someone capable of unloading the shipment must be present to unload and inspect the delivery.
  • Commercial address is defined by a presence of a loading dock.
  • If an order is shipped to a residential address a $62.50 fee must be added to the order
  • If a lift gate is required to unload shipment a $ 62.50 fee must be added to the order
  • Re-deliveries will be billed at $40.00 per incident
  • Any additional charges due to shipment refusal will be the customer’ responsibility.


Commercial Address Requirements
  • Merchandise that exceeds UPS’ weight and/or dimension limits or could be damaged in transit will be shipped as follows:
    • Via Motor Freight (Commercial Truck Line)
    • No residential deliveries are available.
    • Shipped only to a business commercial address.
    • Commercial deliveries are defined by the presence of a loading dock that does not require a truck tail gate.
    • Someone capable of unloading a freight shipment must be present to unload and accept the delivery


  • Customer must provide the following information in the Ship-to fields:
    • First and last name of contact person
    • Business Name, Street Address, City, State and Zip Code
    • Business telephone number
    • Business hours