King Pumps Frequently Asked Questions

Welcome to the FAQ section of the King Pumps Inc. support forum. Here you'll find answers to an array of questions regarding our products and services.

1. Can you tell us what we need?
   We cannot give answers to specific water problems nor recommend pumps for particular applications due to complexity, liability, and time constraints
   
   
2. Do you take Internet orders over the phone? All Internet orders must be placed through our Internet Store on-line
   
   
3. Do Internet prices apply when purchasing at your warehouse in Miami, Florida? No, discounted Internet Store prices are good only for purchases made through our Internet Store
   
   
4. How do I view the shipping charges before placing my order? Do the following: add item to cart...in the Shipping Cart drop-down window, enter the state and shipping zip code....choose shipping option...click "apply"....see order with shipping charges (Florida includes sales tax) . None of the information that you have put in will come to us until you actually purchase the item.
   
   
5. My order does not include any shipping charges.....what does this mean? If no shipping charges are shown or the shipping amount reads $0.00 it simply means that your order has exceeded the standard 150 lb. UPS shipping limit, and that we will be contacting you with your additional shipping charges before processing your order.
   
   
6. My order hads been opened and re-sealed when I received it. All products listed in our Internet Store are new. We do not sell reconditioned equipment through our Internet Store. All cartons are opened prior to shipment and the merchandise inspected and re-packed as required to protect them from damage in transit.
   
   
7. Do you accept orders from outside the USA? We sell only within the 48 adjacent USA . Orders from or to outside the 48 adjacent USA (including Alaska, American Samoa, Canal Zone, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and US Virgin Islands) cannot be processed through our Internet Store.
   
   
8. Do you have a dealer in our area? For 37 years we have been located in sunny Miami, Florida. We are near your area only through the virtual doors of our Internet Store.
   
   
9. Why don't you sell parts? We do not sell parts because failure to repair pumps, motor and electrical equipment correctly could result in electrical shock, fire hazard, unsatisfactory performance, equipment failure and even death. Installation, repairs and parts replacements should be undertaken by certified and licensed technicians, contractors, local pump and motor repair shops and not by the Buyer. Neither the equipment manufacturer nor King Pumps makes any representation or warranty of any kind to the Buyer that he or she is qualified to neither install nor make any repairs to the product.
   
   
10. Why do you want me to e-mail instead of calling? Please see our F.A.Q. before you send an e-mail or call. Receiving questions by email, allows us to operate in a very organized, accurate fashion. Many people feel more comfortable speaking with a salesperson. It is only natural. Changes in attitude take time. We can answer your questions in a timely manner by e-mail, rather than being put on hold or waiting on the phone for a long time.
    
    
11. Why didn't you answer the e-mail that I sent you? When you send a message please be very specific in the subject line as to what you want. Do not put "Hi can you help me?", "I have a problem?", etc. If applicable use your kingpumps order number in the subject line. As is happening to everyone today, we are being covered up by e-mails by the thousands offering services (particularly porn and viruses) in which we have no interest. In an attempt to keep our staff from being exposed to this material, we have installed spam filters. Occasionally, a message from a customer or vendor gets caught in the trap.