  
Welcome to the FAQ section of the King Pumps Inc. support forum. Here you'll find answers to an array of questions regarding our products and services.
Answers To The Top 10 Questions
- We cannot give answers to specific water problems nor recommend pumps for particular applications due to complexity, liability, and time constraints.
- We do not accept orders over the phone. If you are in the Miami-Dade area you can visit our warehouse at 253 N.W. 54th. Street, Miami, Florida 33127. If you are not in the Miami-Dade area and will not order on-line, we respectfully suggest that you place your order with a local supplier.
- Your order has been cancelled since we cannot process orders that use a credit card issued outside USA.
- To view the shipping charges before placing the order, do the following: Add item to cart...Enter the billing and shipping address information....Choose shipping options...See order with shipping charges. Note: None of the information that you have put in will come to us until you actually purchase the item.
- If the shipping amount reads $0.00 it simply means that your order has exceeded the standard 150 lb. shipping limit, and that we will be contacting you with your additional shipping charges before processing your order.
- All products listed in our Internet Store are new. We do not sell reconditioned equipment through our Internet Store. All cartons are opened prior to shipment and the merchandise inspected and re-packed as required to protect them from damage in transit.
- We sell only within the USA. Orders from or to outside the contiguous USA (including Alaska, American Samoa, Canal Zone, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and US Virgin Islands) cannot be processed through our Internet Store.
- For 32 years we have been located in sunny Miami, Florida. We are near your area only through the virtual doors of our Internet Store.
- We do not sell parts because failure to repair pumps, motor and electrical equipment correctly could result in electrical shock, fire hazard, unsatisfactory performance, equipment failure and even death. Installation, repairs and parts replacements should be undertaken by certified and licensed technicians, contractors, local pump and motor repair shops and not by the Buyer. Neither the equipment manufacturer nor King Pumps makes any representation or warranty of any kind to the Buyer that he or she is qualified to neither install nor make any repairs to the product.
- Please see our F.A.Q. before you send an e-mail or call. Receiving questions by email, allows us to operate in a very organized, accurate fashion. Many people feel more comfortable speaking with a salesperson. It is only natural. Changes in attitude take time. We can answer your questions in a timely manner by e-mail, rather than being put on hold or waiting on the phone for a long time.
- When you send a message please be very specific in the subject line as to what you want. Do not put "Hi can you help me?", "I have a problem?", etc. If applicable use your kingpumps order number in the subject line. As is happening to everyone today, we are being covered up by e-mails by the thousands offering services (particularly porn and viruses) in which we have no interest. In an attempt to keep our staff from being exposed to this material, we have installed spam filters.
Occasionally, a message from a customer or vendor gets caught in the trap.
The questions and answers below are arranged topically. To find an answer, select the applicable topic below and view the list of questions.
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