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Returns
1. We will e-mail you an RGA (returns good authorization)
2. Re-pack the damaged or defective merchandise with all of its documentation in its original carton.
3. Place a new order for an exact replacement pump in our Internet Store at
http://store.waterpumpsupply.com
4. We will include a return label along with the packing slip of the replacement pump.
5. Place the return label on the defective pump carton and give to the carrier.
6. We will credit your account for the value of the product plus freight charges of the new replacement pump order, as soon as we receive the merchandise.
What is the return procedure if I ordered the wrong product?
If the product is like new, have never been installed, in its original carton and with all documentation please do the following:
1) E-mail us a notice that you made an error and ordered the wrong product. Please use your kingpumps order # in the subject line to by-pass our "spamblocker"
2) Request an RGA Number (Return Goods Authorization)
3) Place new order for correct item.
4) Ship the item to King Pumps Inc. 253 NW 54th. Street, Miami, Fl. 33127 Attn: (Use the RGA Number thatwe give you in the attention line)
5) We will credit your account for the value of the product (less a 15% Return Fee) as soon as we receive the merchandise.What is the return procedure if I receive the wrong merchandise?
If we made a mistake/error in shipping (it does rarely happen), please contact us within 2 days of receiving the product.
1) E-mail us a notice that you received the wrong merchandise due to our error. Please use your kingpumps order # in the subject line to by-pass our "spamblocker"
3) We will issue "pick up order" to the carrier which will include an RGA Number (Return Goods Authorization)
4) Please re-pack the merchandise in the original carton with all of its documentation.
5) We will contact you regarding when the merchandise will be picked up (the time can be arranged to minimize any inconveniences)
6) Place a new order for a similar item. (Note on the order that it is to replace order # received in error)
7) We will credit your account for the value of the product plus freight charges as soon as we receive the merchandise.
8) We will apologize for the mistake.What is the return procedure if I change my mind after I receive the product?
The product must be like new, have never been installed, in its original carton with all documentation.
1) E-mail us a notice that you changed your mind after you received the product Please use your kingpumps order # in the subject line to by-pass our "spamblocker"
2) Request an RGA Number (Return Goods Authorization)
3) Ship the item to King Pumps Inc. 253 NW 54th. Street, Miami, Fl. 33127 Attn: (Use the RGA Number that we give you in the attention line)
4) We will credit your account for the value of the product (less a 15% Return Fee) as soon as we receive the merchandise.
5) Place a new order for the correct item if applicable.What is the return procedure for merchandise that fails within the warranty period?
1) E-mail us a notice that the product does not seem to perform as per its specifications.
2) Describe the nature of the problem.
3) One of our technical representatives will reply with-in 24 hours to help you solve the problem.
4)If it seems that the product has a defect in material or workmanship we will issue an RGA #
5) We will request that you re-order the same item through our Web Store.
6) As soon as we receive the defective unit we will credit your charge card, excluding UPS/ FedEx ground charges
7) NOTE: Please do not ship the product back to us without contacting us first and receiving an RGA number and instructions.
8) This procedure does not apply to Engine Driven pumps Can I return merchandise after 30 days from purchase date?
1)Returns must be requested within 30 days
2)An RGA Return Goods Authorization) should be requested by E-mail toinformation@kingpumps.com
3)Returns should be sent to King Pumps Inc. 253 NW 54th. St. Miami, Fl. 33127
4) All returned products must be unused, with all original documentation and packing materials.
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